Most common questions


  • Has my order been shipped? 

    To check on your order status, login at the webshop and click on See Orders under My Account. You will receive an email notification with tracking information after your order has been shipped. 

    Completed means shipped. Tracking info does comes per email and only if you did order shipping with tracking. Check your spam folders for the tracking info email before you contact us.

  • If I am not at home, what will happen to my package?

    If you're not at home, the postman will leave a note at your house, so you can pick it up at your local post office.

    Sometimes the postman forgets about this note so if the package is late, you can always check yourself at the post office. You can contact us any time for the track & trace code if necessary.

    Please ask your neighbours as well, because sometimes the postman delivers a package there.

    Normally the package remains with the post office for 1 to 2 weeks before they send it back to us. Please make sure you pick it up on time.

  • Why have I not received my order yet?

    You can see when and if your order is send in your order overview. When the postal services gives us a tracking number you can also find this with your order information.

    The delivery times on our website are just an indication, there could be many reasons for delays most of them pretty harmless: holidays, traffic problems, etc.

    If you have not received the package on time please check your local post-office first before contacting us. Sometimes the postman also leaves your package at your neighbours.

  • Will my package be sent discretely?

    Yes all packages are sent discretely, it will look like any other package. Only your address and a return address are visible on the outside.

  • Can I Track & Trace my package?

    Some of our packages are sent with a traceable service and can therefore be traced online. This service is not available for all packages that we send. The following websites can provide you with more information on the whereabouts of your package:

    TNT track and trace

    -Registered packages-

    Most registered packages can be traced throughout the whole world, check: to see if your country is supported. Packages are sent registered when the total amount exceeds a certain value and can be recognized by first letters: RR and ending on NL.


  • How can I cancel my order?

    Until 1 hour after you made the order you can cancel it yourself. Login to our website, and click on "cancel order" in your order overview. If this does not work, please contact us as soon as possible via the contact form. We can cancel it for you then. Please do not forget to mention the order code.

  • Why is the minimum order amount 15 euros?

    The minimum order amount is 15 euros to cover our shipping and handling costs. For every order it takes some work to prepare and pack everything.

About a payment

  • Can I send cash?

    When ordering and selecting payment method cash payment you will receive an email with the bank details.

  • What are your Dutch bank details?

    When ordering and selecting payment method bank transfer you will receive an email with the bank details.

  • Can I pay with Paypal?

    Unfortunately, at this moment we cannot accept PayPal payments.

    There are several other payment methods to choose from. Check the payment information page and click on the payment method you would like to use.


  • Is this product allowed in my country?

    As is stated in our terms & conditions: The products must be legal in the country you order from. All products we sell are legal in Holland, however we cannot check the legal status of a product in every single country. It is your responsibility to check the legal status of a product.

    We cannot provide you with any information about how strict the customs of your country are. The laws and rules change quickly and we cannot keep the website up to date regarding this subject. We are very sorry about this.

  • There is something wrong with the product you sent me, can I send it back?

    The following products cannot be returned for hygiene or other reasons (only in some cases exchanges are possible):

  • Fresh and natural products that spoil quickly.


  • In what language can I email Customer Support?

    We can answer your emails in English


  • Do you have a shop in Amsterdam?

    No, we do not have a store in Amsterdam. No to keep the prices the lowest on the internet we only work online.

  • I forgot my password

    If you forgot your password we can email you a new password. You can request this new password by clicking at the login page on: Forgot password. We will ask you for your email address and your zip code and will send you an email with your new password.

    If you do not get this email it’s always good to check your spam box. If it's not there please contact our customer support.

  • Your website does not work? Cookies in browser?

    Our website does not function correctly if your browser does not accept cookies.

    Please enable the cookies in `Internet options` of your browser (Internet Explorer, Firefox etc.). This way you can put products in your cart.

    In Internet Explorer click on Tools -> Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Amsterdamshops website to function correctly.

    Another source for this problem could be a firewall like ZoneAlarm. Please adjust your privacy settings in this Firewall before using the website.

  • Why is my email not answered?

    If for some reason you do not receive emails from us please check your spambox to see if our email ends up there.

    We try to answer all emails within 24 hours after receiving. Please keep in mind that Amsterdamshops is closed in the weekend so any email sent on Friday will be answered on Monday.

My account

  • Can I change my email address?

    Yes. After logging in, go to [My Account] and click on [Edit Profile]. Here you can set a new email address. A confirmation will be sent to your new address to verify it. Click on the link in the verification email to activate the new email address.

    If you want to unsubscribe to our newsletter please click on unsubscribe at the bottom of any newsletter you receive from us.

  • I am not able to login

    Our website does not function correctly if your browser does not accept cookies.

    Please enable the cookies in the internet options of your Internet browser. This would probably fix your login problem.

    In Internet Explorer click on Tools ; Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Amsterdamshops website to function correctly.

    If you forgot your password, you can get a new one through our website. You can do this by trying to login. then there is the option "forgot password". Click on that and a new password will be send to you.

    If the problem persists: sometimes it helps to remove all cookies and restart the browser.